Business process outsourcing (BPO) has transformed how businesses hire and staff their firms, with the digital revolution opening up an entire ocean of overseas talent. As consumers increasingly engage with businesses through digital channels, small and medium-sized enterprises have turned to BPO to cut back on costs, streamline operations, and tap into a talent pool of world-class experts. At Sound Decisions, we don’t just leverage our industry knowledge of third-party vendors and subcontractors most US companies lack access to. We act as an extension of your business, offering full training, full management, and full scale support for all your back office needs.

What makes us different from other remote staffing firms is the scale of our involvement. If you want us to manage and train a team of back office operators, you’ll never have to worry about having them on your payroll again. If you want us to find you peak performers to embed in your organization, our operations team uses AI and automation technology to ensure this process goes smoothly. Consider our services like a dial you can twist on and off. You decide whether you want a hands on or hands off approach. Whether you’re looking for full-time hires or a large team to handle short-term demand, you’re in full control. Because we’re no ordinary BPO provider. We’re your talent partner for the digital era.

Together, we’ll sit down to define your role. Then, we’ll price it out to the right country. Because of our industry knowledge of the job market and work culture of every country we recruit in, we’ll advise you step by step on how to put together a competitive employment package.You’ll decide everything, from vacation days to healthcare and bonuses, receiving nothing but the best talent in return. You’ll also be provided special software to monitor and evaluate the progress of your employees from the comfort of your home office. Our outsourced staffing solutions result in hires who stay at your company for four years, more than double the average rate.